I’m a self-managing landlord, which means I manage the properties myself. I am an accredited member of the National Residential Landlord Association (NRLA).
I’m a responsible landlord and care about the maintenance of my properties, so they remain lovely places to live in, so if you have any concerns please contact me asap so I can help or advise.

It’s your responsibility as a tenant to look after the garden. This means mowing it at least once a fortnight in the summer, keeping the shrubs pruned and flower beds weeded.

Planting - I would prefer to be advised if you want to make any changes to the garden, as this will depend on the property.

Please let me know as soon as possible via Whatsapp message, ideally with photos, so that I can assess and organise a repair where necessary. Don’t be worried about contacting me, I would rather know sooner than later!

Please let me know straight away via WhatsApp message (ideally with a photo or video) and either I or my representative will come to see it if necessary. Please don't leave it until an inspection is due, it’s better dealt with sooner versus later.
If there is water damage for example if a tap’s been left on I especially need to know asap!

If you find mould in your property please let me know so I can investigate the cause. It could be a sign that there is a structural issue on the property, maybe a roof leak or blocked drainage, or it could be a ventilation issue - either way I would like to know.

Here is some guidance on condensation and mould

I take out standard Landlord Insurance on my properties, which does not include covering any of your belongings. Therefore yes, you will need to take out contents insurance.

I usually visit my rental properties once every six months. It is an opportunity for me to check if any repairs are needed, and also check in with you to see how things are going. I will contact you via WhatsApp or call you to arrange a convenient time for this appointment. I will always give you a minimum of 24hrs notice of any visit.

I review the rent once a year to keep it in line with market conditions and inflation. When I do make an increase, I usually go with whichever is lower—CPIH inflation or wage growth—so it stays fair and manageable.

I also ensure any rent changes are made in line with your tenancy agreement and current legislation.